Have a prescription?
Upload a photo. A pharmacist checks it before dispatch.
- Licensed pharmacy
- Genuine products
- Same-day Nairobi delivery before 2pm
- Pay by M-PESA or cash on delivery
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View allDo I need a prescription?
Only for prescription-only medicines, which are marked POM on the product. Everything else can be bought without one.
Common examples of prescription-only medicines are antibiotics, many blood pressure and diabetes medicines, and strong painkillers. If you are not sure whether a product needs a prescription, the product page and the cart both tell you.
How fast is delivery?
Orders placed before 2pm on a business day are delivered the same day within Nairobi. Orders placed after 2pm, and deliveries to other towns, usually arrive in 1 to 3 business days.
These are estimates, counted from when your order is confirmed. If your order contains a prescription medicine, the time starts once the pharmacist has verified the prescription. If anything delays your order, we tell you.
How can I pay?
You can pay with M-PESA or in cash on delivery. The options available are shown at checkout, and the total you pay is the one shown before you place the order.
Can I return medicines?
No. For patient safety, and in line with Pharmacy and Poisons Board guidance, medicines cannot be returned or exchanged once they have left our pharmacy, even if the pack is unopened. We cannot know how a medicine has been stored once it is out of our care, so it cannot be safely resold.
The exception is a mistake on our side: a wrong, damaged, expired or missing item. That is covered below.
How do I track my order?
If you have an account, open Account and then Orders to see every order and where it is. If you ordered as a guest, use Track order and enter your order number together with the phone number or email you used at checkout.
We also contact you if there is a delay, and the rider or courier calls before arriving.
Are your medicines genuine?
Yes. We buy from licensed manufacturers and distributors, we store products as the manufacturer directs, and our pharmacy is regulated by the Pharmacy and Poisons Board of Kenya.
Every product is supplied in its original, sealed packaging with its batch number and expiry date. If you ever have doubts about a product, do not use it. Contact us with a photo of the pack and the batch number.